Privacy Policy

1. Introduction

TruboRank AI ("we," "our," or "us") operates the website truborankai.com and provides AI discoverability, Answer Engine Optimization (AEO), and Generative Engine Optimization (GEO) scanning services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

By using TruboRank AI, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide

• Account data: Name, email address, and password when you register an account.
• Website URLs: URLs you submit for scanning and analysis.
• Payment data: Transaction details processed through NOWPayments. We do not store cryptocurrency wallet addresses or payment credentials.
• Communications: Messages you send to us via email or contact forms.

2.2 Information Collected Automatically

• Usage data: Pages visited, scan requests made, features accessed, and time spent on the platform.
• Device data: IP address, browser type and version, operating system, device type, and screen resolution.
• Cookies and tracking: Session cookies, authentication tokens, and analytics identifiers. See our Cookie Policy for details.
• Analytics data: Aggregated and anonymized usage statistics collected through Umami Analytics.

2.3 Information From Third Parties

• Payment processor: NOWPayments provides payment confirmation, invoice IDs, and payment status updates.
• Scanned websites: When you submit a URL for scanning, we may collect publicly available information from that website, including robots.txt, sitemaps, headers, and page content.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service delivery: Perform scans, generate reports, and provide AI discoverability and optimization analysis.
• Account management: Create and manage your account, handle authentication, and maintain your subscription status.
• Payment processing: Process cryptocurrency payments through NOWPayments and activate Pro features upon successful payment.
• Communication: Send account-related notices, scan results, and respond to support inquiries.
• Analytics and improvement: Understand how users interact with our platform to improve features, performance, and user experience.
• Security: Detect and prevent fraud, abuse, and unauthorized access.
• Legal compliance: Comply with applicable laws, regulations, and legal processes.

4. Email Communications

When you create an account, we may send emails to the address you provide. These emails may include:

• Transactional emails: Email verification codes, password reset messages, login/security alerts, payment confirmations, subscription notices, and important account updates.
• Service emails: Scan status updates, report notifications, product changes, maintenance notices, and support replies related to your use of TruboRank AI.
• Optional marketing emails: Product tips, feature announcements, offers, or educational content. We only send these where permitted by law or where you have given consent.

Transactional and service emails are necessary to operate your account and may not include an unsubscribe option. Marketing emails, if sent, will include an unsubscribe method or can be stopped by contacting us. We do not sell or rent your email address to third parties.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your data includes:

• Contractual necessity: Processing required to provide our services under our Terms of Service.
• Legitimate interests: Improving our services, ensuring security, and analyzing usage patterns.
• Consent: Analytics cookies and optional communications where you have given explicit consent.
• Legal obligation: Compliance with applicable laws and regulations.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share data only in the following circumstances:

• Service providers: NOWPayments for payment processing and Umami Analytics for website analytics. These providers are contractually obligated to use data only for the purposes we specify.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Protection of rights: To protect the rights, property, or safety of TruboRank AI, our users, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to the receiving party honoring this Privacy Policy.

7. Data Retention

We retain your personal information only as long as necessary:

• Account data: Retained for the duration of your account and for up to 12 months after account deletion unless a longer period is required by law.
• Scan reports: Retained for the duration of your active subscription. Pro users can access saved reports; Free users' reports are not permanently stored.
• Payment records: Transaction data retained for a minimum of 5 years for accounting and legal compliance.
• Analytics data: Aggregated and anonymized data may be retained indefinitely.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• HTTPS encryption for all data in transit.
• Password hashing using industry-standard algorithms.
• HMAC signature verification for payment webhook events.
• Restricted access to personal data on our servers.
• Regular security reviews and updates.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request a machine-readable copy of your data.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Restriction: Request restriction of processing under certain circumstances.
• Withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at the email provided in the "Contact" section below. We will respond within 30 days.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.

11. Children's Privacy

TruboRank AI is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it promptly.

12. Third-Party Links

Our platform may contain links to third-party websites, including NOWPayments and AI model providers. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on this page with a new "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

14. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@truborankai.com
• Website: truborankai.com